PRIVACY POLICY

This privacy policy defines the way in which we, SOLVERS FOR PROBLEMS SRL, with registered office in Oradea, str. calea Mareșal Alexandru Averescu, no. 15, floor 1, apartment 7, registered at the Trade Registry Office under no. J05/1287/2017, having CUI R37606414, hereinafter referred to as,,Solvers for Problems'', as a personal data operator, we collect, use and store your personal data when you access or interact with the https://solversforproblems.com/ website.

The protection of your personal data is important to us, therefore we pay special attention to protecting the privacy of visitors who access the site https: //solversforproblems.com/, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of of this data (hereinafter referred to as "GDPR").

This privacy policy describes the practices regarding the personal data we collect through this site. We recommend that you read this Policy before using our website. By using this site, you agree to the terms and conditions of this Policy.

  1. PERSONAL DATA WE COLLECT

We collect personal data in the following ways: 

1.1. You provide us with information directly.

1.2.We record some other information automatically (including with technologies such as cookies). 

1.1.Personal data that you personally provide

This information consists of data that you voluntarily provide to us in order to use various services of the site through the following ways:

  1. By completing the contact form - name, surname, e-mail address, no. phone number and any other personal data that you include in the message.
  2. By completing the "Subscribe to the newsletter" form - name, surname, e-mail address.
  3. By contacting us via e-mail – e-mail address and any other personal data you include in the e-mail.
  4. By contacting us by phone – phone number and any other personal data you provide during the phone conversation.

It is important to note that if you do not provide us with your personal data, we may not be able to maintain our relationship with you or provide you with our products or services.

1.2.Personal data that we collect automatically 

While browsing the site we collect technical information about the user's visit to the site. This Information may include your IP address, operating system, browser, browsing activity, and other Information about how the User interacted with the Site and the User's traffic through our Site.

  1. PERSONAL DATA WE DO NOT COLLECT

Through the website, we do not collect or process Personal Data related to the following aspects:

We ask that you do not send or disclose any Sensitive Personal Data to us through the Site or in any other way. 

  1. WHAT DO WE COLLECT YOUR DATA FOR

SOLVERS FOR PROBLEMS, through the website https://solversforproblems.com/, collects user data for the following purposes:

Thus, we process your personal data in order to be able to manage commercial relations, to maintain the relationship with you, to provide you with our products and/or services or to comply with our legal obligations.

Your personal data is not used for other purposes, unless we obtain your permission to do so. Exceptions to this provision can only be made in situations imposed by law. 

  1. LEGAL GROUND

We process your personal data (i) to be able to provide you with the products and/or services we offer, (ii) based on your consent, (iii) based on our and others' legitimate interests (such as security and safety as well as providing a personalized service).

  1. STORAGE PERIOD OF PERSONAL DATA

We intend to keep your data accurate and up to date. We will delete the personal data we hold about you when we no longer need it to fulfill the purposes for which it was collected.

We keep the personal data described in this Privacy Policy for a maximum period of 3 years, unless legal requirements require keeping the personal data for a longer or shorter time. 

Anonymous data and aggregate information, which cannot lead to the identification of the person (directly or indirectly), can be stored for an indefinite period.

  1. WHO WE TRANSMIT YOUR PERSONAL DATA TO

We will not pass on member/customer data to third parties, to be used for their own marketing or commercial purposes, without first obtaining your express consent.

The categories of recipients to whom we may transmit the personal data of the data subjects are the following: 

i) Public authorities in Romania, at their request or on our initiative, in accordance with the applicable legislation.

ii) Accountants, auditors, lawyers and other external professional consultants, from Romania. They will be obliged by law or by the contract concluded with us to maintain the confidentiality of the personal data of the persons concerned,
iii) Physical or legal persons acting as authorized persons for SOLVERS FOR PROBLEMS , in various fields (for example, accounting services, transport services, IT services, payment services, etc. and providing certain services to SOLVERS FOR PROBLEMS), regarding which we undertake to establish specific measures to comply with the requirements on data protection.

iv) Any relevant person, agency or court from Romania or from another state - to the extent necessary for establishing, exercising or defending a right of SOLVERS FOR PROBLEMS in court.

v) In the event that our company merges or is acquired by another company, the information collected will represent assets transferred to the new owner.

SOLVERS FOR PROBLEMS has taken all necessary measures to ensure that data processing by third parties is carried out in good faith, for legitimate purposes and in compliance with the appropriate technical and organizational requirements to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access, as well as against any other form of unlawful processing.

In this sense, between SOLVERS FOR PROBLEMS and its commercial partners, additional documents containing clauses regarding compliance with personal data protection standards and information confidentiality are concluded.

  1. HOW WE PROTECT YOUR PERSONAL DATA

The security of your data is very important to us. In this regard, we have put in place safeguards to preserve the integrity and security of the information we collect.

We have adopted and implemented security policies and procedures to protect personal data against unauthorized access, loss, misuse, alteration or destruction. Access to your personal data is limited to those who need to know it. Persons who have access to personal data are obliged to maintain the confidentiality of this information.

The measures adopted are checked regularly and are constantly adapted in accordance with the current applicable technical standards.

Among the security measures applied are:

-Implementation and periodic review of Policies, Procedures and Work Instructions intended to ensure the security of personal data;

-Periodic training of employees who process personal data;

-Limiting access to personal data in accordance with the principle of the need to know, the need to see and the need to have;

- Securing access to applications and files containing personal data;

-Monitoring of personal data transfer processes carried out through the email service;

- The collection of personal data is limited to what is necessary in relation to the purposes for which they are processed, in accordance with the principle of data minimization;

- Where possible, encryption of communications containing personal data, etc.

We assure you that if any information under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, if appropriate, notify the individuals whose information may have been compromised and take any other measures provided by applicable law.

  1. LINKS TO OTHER INTERNET SOURCES

Our website may contain "LINK" links to other internet resources/pages, visitors thus acknowledging the fact that SOLVERS FOR PROBLEMS cannot in any case be considered responsible for the proper functioning of these external resources.

Articles on this website may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves exactly as if visitors viewed another website.

Also, our website may contain links or references to other websites. We cannot control third-party websites, and this policy does not apply to them. We encourage you to read the privacy and cookie policy for each website you visit.

  1. COOKIES 

Cookies are files sent by a web server to a person's computer for the purpose of archiving. Cookies are standard and are used by most websites, helping to simplify continuous access to a specific website and its use. Cookies do not cause any damage to your computer's operating system or files, and only the website that sent a specific cookie can read, modify or delete the cookie. If you do not want this information to be stored through cookies, most browsers have simple methods to allow the deletion of stored cookies, the automatic rejection of cookies or the selection between acceptance and rejection.

Please be aware that rejecting cookies makes it difficult and may even make it impossible for you to use parts of a website. Additional details regarding cookies and the technologies used can be obtained by consulting the Cookies Policy. 

10. WHAT ARE YOUR RIGHTS?

• The right of access (according to art. 15 of the GDPR) means that you have the right to obtain a confirmation from us that we process or not the personal data concerning you and, if so, access to the respective data and information on the manner in which the data are processed.

• The right to data portability (according to art. 20 of the GDPR) refers to the right to receive personal data in a structured, commonly used and machine-readable format and to the right that these data to be transmitted directly to another operator, if this is technically feasible.

• Right to opposition (according to art. 21 of the GDPR) refers to the right to oppose the processing of personal data when the processing is necessary for the performance of a task that serves a public interest or when it has a legitimate interest in mind . When the processing of personal data is aimed at direct marketing, you have the right to object to the processing at any time.

• The right to rectification (according to art. 16 of the GDPR) refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts.

• The right to data erasure (“the right to be forgotten”) (according to art. 17 of the GDPR) means that you have the right to ask us to delete your personal data, without undue delay, in if one of the following reasons applies: they are no longer necessary to fulfill the purposes for which they were collected or processed; you withdraw your consent and there is no other legal basis for the processing; you object to the processing and there are no overriding legitimate grounds; personal data were processed illegally; personal data must be deleted to comply with a legal obligation.

• The right to restrict processing (according to art. 18 of the GDPR) can be exercised if the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data; the processing is illegal, and the person opposes the deletion of personal data, requesting the restriction instead; in the event that we no longer need the personal data for the purpose of processing, but the person requests it for establishing, exercising or defending a right in court; if the person has objected to the processing for the period of time in which it is verified whether the legitimate rights of the operator prevail over those of the respective person.

• The right not to be subject to a decision based solely on automated processing, including profiling

• The right to lodge a complaint with a supervisory authority

The National Supervisory Authority for the Processing of Personal Data

Address: 28-30 General Gheorghe Magheru Boulevard, Sector 1

Postal Code 010336, Bucharest, Romania

Email: anspdcp@dataprotection.ro,

Telefon: +40.318.059.211

Web page: http://www.dataprotection.ro/index.jsp?page=contact&lang=en

• The right to go to court

All these rights can be exercised through a written request, signed and dated, sent to our headquarters or to the email address office@solversforproblems.com.

11. ACCEPTANCE OF PRIVACY POLICY

By using the site, the services offered through it or when we are contacted, you declare that you have been adequately informed about the processing of personal data through the Information specified in this "Privacy Policy".

12. MODIFICATION OF THIS POLICY

SOLVERS FOR PROBLEMS may modify, without prior notice, this Policy when necessary to reflect applicable legal requirements and the processes carried out within SOLVERS FOR PROBLEMS that involve the processing of personal data. 

Consequently, our recommendation is to periodically consult the "Privacy Policy" section. 

13. FINAL PROVISIONS

This Policy is supplemented by the legal provisions in the field of personal data protection. 

This policy will be updated periodically.